CANCELLATION POLICY

We cannot grant refunds more than 5 days after completion of tour.

• Reserved date or time for the activity = the specific date or time for which the customer is supposed to go on the activity/attractions/service according to the reservation made by him/her.
• These cancellation charges are calculated as a percentage of the total order amount for the activity the customer would like to cancel.
• The date and time of which we receive the customer's written notification of cancellation is the date and time we will use to calculate the appropriate cancellation charge.
• No refunds are available once a tour, activity, attractions or service has commenced, or in respect of any package, spa treatment, meal or any other services already utilized.
• In case an activity is cancelled due to bad weather conditions, we guarantee to all of our customers a Full Refund deducting 5% GST charges. However, if the activity operates, rain or shine, and the customers decide not to avail, the customer will be charged for the last-minute cancellation, non-refundable.
• In case of a "No Show" or case a customer arriving late to an activity, the tour will leave on time, and the client will be charged for the last-minute cancellation, non-refundable.
• Entrance tickets to Museums, parks, Aquarium, waterpark, sanctuary, plantations, cruises and tickets for special events, are non-refundable in all circumstances.
• Where the cancellation charge is shown as a percentage, this is calculated based on the total amount payable by the person/s for the cancelled activity.
• If any member of your party is prevented from travelling, that person may transfer their place to someone else. In case the order was made on the name of the person who is prevented from travelling, you must inform whitrip.com as soon as possible about this change and provide a representation of the other person who will use the activity (so we can change the order on his name if applicable or possible).

If for any of the reason, you decide to cancel your confirmed booking, you would be credited with the appropriate amount as per the cancellation policy applicable within 15 working days at the given account details at the time of cancellation.

Cancellation charges apply according to the table here below:

• Cancellations received 15 days (or more) of departure will incur a penalty of 10% per person.
• Cancellations received within seven days of departure will incur a penalty of 50% per person.
• Cancellations received within three days of departure will incur a penalty of 100% per person.
• Unused features are non-refundable. No shows forfeit entire payment.

Some trips which are on sharing basis require a minimum number of participants to avoid cancellation. We reserve the right to cancel a schedule trip to fully refund affected customers although tour companies will make every efforts to maintain the regular operation.

There is 5% GST charges add-on to the above penalties.

• Propose an equivalent trip and/or package to the client.
• If the client chooses to refuse that option, then WHITRIP.COM shall provide a full money refund to the customer in the total amount paid by the customer to WHITRIP.COM for the activity which has been cancelled deducting 5% GST charges. In case an activity is cancelled due to bad weather, then, WHITRIP.COM is not liable to provide the client with a refund for the taxi fair or to cover any other charge (except for processing a full refund of the direct amount paid for the activity).
• The only exception to the above would be cases of force majeure or as a result of unusual and unforeseeable circumstances beyond our control.

Cancellation of activity for which there was a change in date and time:

In case a booking has been confirmed for a specific date or time. Later, as per the client's request, the booking was changed to a different date or time, which afterwards gets cancelled by WHITRIP.COM or by the client for any reason, WHITRIP.COM may charge the client the cancellation charge according to the original date or time of the booking made. For example, for an activity which was initially booked for January 11th, and on January 10th (the day before), the client did contact WHITRIP.COM, informing that they will not be able or do not wish to attend the activity on January 11th and requesting to postpone the activity to January 17th; WHITRIP.COM changed the booking accordingly. Then, on the day itself, the activity was cancelled due to weather conditions. In such a case, WHITRIP.COM may charge the client a cancellation fee as per the original change in the original booking, meaning as per the 1st -day cancellation.